Return policy

Return and Refund Policy:

1. Can I change the size or color, or request a refund?

We offer returns and exchanges within 30 days of the original purchase date. Return shipping charges vary by country or region and are borne by the customer.

Once we receive and inspect the returned item, if you request a refund, we will process the refund to your original payment account within 3-5 business days.

If the return is due to a product defect or our error (for example, the wrong size or model was shipped), we will bear the associated return shipping charges.

2. What should I do if the item I receive is damaged or incorrect?

If the return is due to a product defect or our error (for example, the wrong size or model was shipped), we will bear the associated return shipping costs.

Return request process

Please contact our customer service team (3922844460@qq.com) to submit a return request.

Once your return request is approved, we will send you a return shipping label and detailed return instructions (including return address and specific steps).

IMPORTANT NOTE: Items returned without prior request will not be processed. Please make sure you complete the return request process in advance.

Handle product issues

If the product you receive has any of the following defects or damage, please contact us immediately after receipt so that we can solve the problem for you as soon as possible:

The product is defective or damaged.

The product received does not match the order (e.g. wrong item shipped, missing items, etc.).

Non-returnable items

The following items are not eligible for return:

Perishable goods (food, flowers, plants, etc.)

Customized projects (personalized products, special orders)

Personal care products (skin care products, cosmetics, etc.)

Dangerous goods (including flammable liquids, gases, etc.)

Promotional gifts and gift cards

exchange policy

If you would like to exchange an item, we recommend that you return the original item following our standard returns process and then re-order the item you want. This ensures you receive what you need as quickly as possible. Once we receive and verify the returned item, we will notify you via email of the status of your refund request. Approved refunds will be automatically returned to your original payment account (such as credit card, Alipay, etc.). Exact processing time depends on your payment method. Please note that the actual arrival time may vary depending on the issuing bank or payment platform. If you have any questions, please contact our customer service team: 3922844460@qq.com.

Payee: Haikou Zhe Ninghao Trading Co., Ltd.

Return address: No. 471-28, Jinken Road, Haiken Street, Longhua District, Haikou City, Hainan Province

Postal code: 570000

Customer service email: 3922844460@qq.com

Contact number: [+86 13338219131]

If you have any questions, please feel free to contact us. Thank you for your understanding and support!